Shipping Policy

Everything you need to know about how MounjaBoost orders are processed, packaged, and shipped to your door.

1. Order Processing Time

Orders are typically processed within 24 to 48 business hours after payment confirmation. Orders placed on weekends or US holidays begin processing on the next business day.

2. Domestic (United States) Shipping

Standard US shipping is handled through major national carriers (USPS, UPS, or FedEx, depending on your location).

• Standard Delivery: 5 to 7 business days from ship date
• Expedited Delivery: 2 to 3 business days (available at checkout for an additional fee)
• Free Shipping: Included on all 6-bottle packages within the contiguous United States
• Shipping to Alaska, Hawaii, and Puerto Rico: May take 7 to 10 business days; some surcharges may apply

3. International Shipping

MounjaBoost ships to Canada, the United Kingdom, Australia, New Zealand, and select European Union countries. International shipping rates and times vary by destination:

• Canada: 10 to 14 business days
• United Kingdom: 12 to 18 business days
• Australia & New Zealand: 14 to 21 business days
• European Union: 12 to 21 business days

International customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in the shipping fee paid at checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number by email. Tracking information may take 24 to 48 hours after the shipping notification to become active in carrier systems.

5. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your package size and delivery address. The 6-bottle package includes free shipping to all US destinations.

6. Delivery Issues

If your package is marked as delivered but you cannot locate it, please:

• Check with neighbors, building reception, or other household members
• Look for delivery notes from the carrier
• Wait 24-48 hours, as packages occasionally show as "delivered" before they actually arrive
• Contact the carrier directly with your tracking number
• If still unresolved, email support@healthyconsumer.us within 7 days

7. Damaged Packages

If your package arrives damaged or with broken bottles, please email us within 7 days of delivery with photos of the damaged packaging and contents. We will arrange a replacement at no cost to you.

8. Wrong Address

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at support@healthyconsumer.us. Once an order has shipped, we cannot redirect the package, and any reshipping costs become the customer's responsibility.

9. Order Confirmation

After placing an order, you will receive an order confirmation email from BuyGoods (our order processing partner) and a shipping notification when your package leaves the fulfillment center. If you do not receive these emails, check your spam folder before contacting support.

10. Holiday Shipping

During peak holiday periods (late November through late December), shipping times may extend by 2 to 4 business days due to carrier volume. We recommend placing holiday orders early.

11. Questions

For shipping-related questions, email support@healthyconsumer.us. Include your order number for the fastest response.